Travelocity.com Complaint - Travelocity Guarantee is no better then the toilet paper I wipe my butt with
BEWARE!!! of travelocity.
Travelocity 24hr price guarantee is the biggest scam. I purchased a cruise through travelocity.com and found a cheaper price not more then an hour after I purchased my cruise (Monday). I sent in the forms as stated on the website. I waited 48hrs and heard no response. I tried to call the customer service and got tired of waiting. Emailed the customer service Wednesday and received an email back Thursday stating that they had checked the price from cruise.com and the price was the same as travelocity. Which was true in the fact that on Wednesday or Thursday the price changed and match Travelocity price. In the email I was told to call the customer service to see if they could do anything for me. I called Thursday waited 15-20 min on hold and then was told their was nothing that she could do for me I would have to call back Friday between 7am-5pm. I called Friday as was told waited on hold for 15-20min and was told to wait on hold again for her to contact the guarantee department. She was never able to get a hold of them. The representative told me that she would call on Monday and let me know. I received and email on Monday (not from the lady I talked to) stating that the issue had been resolved, with no resolution in the email. So I called and waited on hold for 20min told the representative the long story. She placed me on hold for 10-15min and then came back and said the price was the same and they would not match cruise.com price. Learn a lesson from me NEVER USE TRAVELOCITY THEY WILL SCREW YOU OVER.
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