SMC Corporation and Emerchant Club Complaint - Information that you should know about SMC Corp and Emerchant Club
SIMI VALLEY, CALIFORNIA -- I have placed several sources of information/contacts that may be utilized to review the FTC guidelines on truth in advertising and a method to complain about SMC Corporation and eMerchant Club at the end of this document. I hope this helps. The following is a summary of my observations of the dishonest and fraudulent business practices of the SMC Corporation and eMerchant Club:
Complaint One: SMC Corporation and eMerchant Club do not have general public contact telephone numbers or email addresses with which to contact them directly. SMC Corporation’s physical address is a P. O. Box.
Complaint Two: SMC Corporation and eMerchant Club provides no method of Internet website tracking (The number of people that have visited your website, etc.). You have absolutely no idea How many people have visited your website today, in the past week, month or year.
Complaint Three: Do not pay money to the SMC Corporation or eMerchant Club that you do not honestly owe, or it WILL be gone without a trace. Their process is designed to KEEP YOUR MONEY.
Complaint Four: SMC will not allow the use of Pay Pal Pro. Pay Pal Pro is for all intents and purposes a Gateway (With very reasonable charges). eMerchant Club charges $395.00 to set up your gateway. You may set up your own Gateway absolutely FREE (By simply contacting a Gateway company on the internet or by phone).
Complaint Five: eMerchant Club charges hundreds of dollars for search engine optimization. This simply requires submitting your website to the various search engines. You may submit your website address to all of the search engines absolutely FREE. This will of course be a total waste of time because the SMC Corporation/eMerchant Club website (Provided to you by them) is a replicated website. Search engines despise replicated sites.
Complaint Six: A typical Gateway will cost around $40.00 to $50.00 per month (If you sell absolutely nothing, this will be there minimum charge). The price quickly goes up if actual products are sold.
Complaint Seven: If you decide to sell SMC items at swap meets or flee markets, you will find 3 or 4 (or more) other people selling the exact same merchandise from SMC (at a greatly reduced price).
Complaint Eight: It will be very difficult (or impossible) to sell SMC merchandise to businesses at wholesale. Think about it, SMC has flooded the market with their products through their ongoing "mass marketing" campaign of infomercials, emails and ads of every form. If a business wishes to sell SMC products to their customers (For some reason), would they not have the ability to go directly to SMC themselves and pay member cost?
Complaint Nine: Most, if not all of the SMC products are made in China; I especially love the Harley Davidson coffee mug with "Made in China" stamped on the bottom (that would get you killed at any Harley Davidson Rally!).
Complaint Ten: When conducting business with the SMC Corporation or eMerchant Club, and you are conveying something of importance, ensure that you have a witness listening on another line (Wife, Friend, Mother, etc), and after the initial call, verify the information by a follow-up phone call.
Complaint Eleven: SMC tapes all telephone conversations and you will find that tapes that support their position are found with ease, however, tapes that support your position "do not exist".
Complaint Twelve: Ensure that the battery for your telephone is completely charged prior to a call to SMC support. You will find that a 45-minute to a one-hour telephone wait will be common during the Christmas season (This is of course the time that you will require the most support and you will listen to SMC promotions the entire time you are waiting...NOT music).
Complaint Thirteen: The shipping costs from SMC are very high and each order will be charged a $3.00 service fee (Hugh cut in any potential profit).
Complaint Fourteen: You will not have a person to complain to at the SMC Corporation or eMerchant Club if you have a complaint (about anything). You will be relegated to an interface provided by these companies for ALL communications with these companies.
Complaint Fifteen: The SMC Corporation will assign each person a "Business Coach". This person’s primary function is to "sell" you as much SMC materials as possible (Catalogs, gift cards, SMC products or the new "flavor of the week"). This "coaching" is purely based on the amount of money that you are prepared to spend with SMC. You will find and be subject to “every dirty trick in the book” when dealing with an SMC “Business Coach”.
Complaint Sixteen: You will find that whenever an SMC Representative has lied to you, it will always be your fault, because you misunderstood or you miss-communicated the situation.
Complaint Seventeen: The SMC Corporation and eMerchant Club do not have "opt-in", they only have "opt-out" (if you find out in time). You will “automatically” be “opted-in” to pay for upgrades to your website and other hidden charges.
Complaint Eighteen: If the SMC Corporation or eMerchant Club takes money from you for any reason that you do not understand, IMMEDIATELY contact your Bank or Charge Card Provider to contest the charges. Attempting to retrieve your money by "going through the system" at SMC or eMerchant Club is a total waste of time! Their entire system is based on KEEPING YOUR MONEY. Let your Bank handle it and this wills FORCE the SMC Corporation and eMerchant Club to be more ethical and responsible in the future.
Complaint Nineteen: If you decide to try SMC as a business, please do yourself and everyone else concerned a favor and report both of these companies to the FTC, States Attorney General and the BBB afterwards. Something may be done about this if enough complaints are registered with these organizations.
Complaint Twenty: The eMerchant Club website that you will be given by SMC is a replicated site. Search engines despise replicated websites and pay little or no attention to them. The websites are all identical and are set up so that updating may easily be performed by eMerchant Club. This places you at a Hugh disadvantage from the start.
Complaint Twenty-One: You MUST be VERY proficient with computer hardware and software as well as the Internet in order to succeed at the "internet marketing" portion.
Complaint Twenty-Two: You will have to pay for an SMTP server provider to send your email advertising out through, or hire an email distribution company to send them out for you. The SMC Corporation/eMerchant Club will not allow members to use their SMTP severs to send out advertising.
Complaint Twenty-Three: The SMC Corporation's portrayal of "it's so simple" is of course a total lie (Extreme fraud). SMC should be honest and tell the general public that YOU MAY make SOME money at hosting house parties or selling to friends (Until your friendships end).
Complaint Twenty-Four: The high tech approach is out of the question unless you wish to hire professional companies to perform this work for every aspect of your "At Home" business (Unless you can do this yourself). This would end up costing in the ten's of thousands of dollars range. The companies that perform many of these services may also be on the fraud alert list themselves, check all companies out completely before using them!
Complaint Twenty-Five: The SMC/eMerchant Club website that you will be given will have the look of a website from the early 1990's.
Complaint Twenty-Six: The Site Manager (The utility that you will modify your website with) is a text-based interface that is Reminiscent of the late 1980's.
Complaint Twenty-Seven: The eMerchant Club Rep will have no idea what you are talking about if your question involves something more complicated than “How do I log on? Where do I find my orders? Etc. You will be on your own.
Complaint Twenty-Eight: BEWARE of drop-shipping companies that offer “free” websites in general, they are setup to make money for THEMSELVES, not you (This rule does not only apply to SMC/eMerchant Club).
Complaint Twenty-Nine: SMC Corporation/eMerchant Club had a little over 41,000 websites under their control some 6 to 8 months ago (On DNS. GIFTWORLDNET. COM in May or June of 2008).
Complaint Thirty: The total number of domains (websites) on the eMerchant Club server DNS. GIFTWORLDNET. COM has dropped to 28,389 as of January 10th 2009. UPDATE: On 01-29-2009 DNS. GIFTWORLDNET. COM (eMerchant Clubs DNS server for the SMC Corporation) has 28,215 Domains (websites).
Complaint Thirty-One: SMC Corporation/eMerchant Club has roughly 13,000 less websites now on DNS. GIFTWORLDNET. COM server than 6 to 8 months ago.
Complaint Thirty-Two: This will give you an idea of the tremendous ATTRITION RATE for the SMC Corporation/eMerchant Club member websites. This may also explain the reason that the SMC Infomercials have suddenly reappeared (January of 2009).
Complaint Thirty-Three: Read the SMC Corporation/eMerchant Club TERMS AND CONDITIONS CAREFULLY from the bottom to the top of the document (they place the important points at the bottom assuming that you will have burned out by then).
Complaint Thirty-Four: SMC Corporation actually ended up on it's own fraud alert list (They took themselves off immediately after an SMC employee discovered this)!
In conclusion, I have listed several resources that you may wish to utilize if you feel that the SMC Corporation or eMerchant Club has misrepresented any or all of the information that they provided to you in order to entice you to buy their product(s) or service(s).
Please follow this link (Or copy/paste it into your browser URL window) to view the Federal Trade Commissions Guidelines on Truth in Advertising FAQ:
I will submit useful updates to this site as they become available. Please send an email to: --> firstname.lastname@example.org <-- if you have questions, comments, concerns or information that you feel is relevant to your experiences with the SMC Corporation or Emerchant Club. (This information will be used to compile a database of SMC Corporation and Emerchant Club Complaints).
For all complaints concerning the SMC Corporation or Emerchant Club. You may write a letter and mail it to:
Department of Consumer Affairs of the State of California
400 "R" Street, Suite 1080
Sacramento, CA 95814
Telephone: (916) 445-1254.
Specialty Merchandise Corporation
996 Flower Glen St
Simi Valley, CA 93065-1900(Ventura, CA Metro Area)
Phone: (805) 578-5500
If you are filing a complaint on the Internet (About a company), be sure to compose the complaint in a word processing program like Microsoft Word. SAVE your document and you will have it to copy/paste in as many complaint sites as you require. After posting a complaint, be sure to check back to determine that it was in fact "posted". If not, you have most likely ran across a "trap site" (I have identified one trap site for SMC so far). This is a site set-up by a company to "filter-out" as many complaints about their company as possible.
Please do not go through all of the hard work and effort to compose a complaint about a company, only to lose it through "trickery". Retaining your document for additional complaint sites (If needed) will save you a lot of time and effort (And frustration). You may recognize a trap site by the fact that they must REVIEW your complaint prior to posting it (They will tell you this AFTER you have submitted your complaint). Additionally, a legitimate Complaint website will require that you provide your personal information to allow a company to contest your remarks if slander or defamation are involved.
Think about it, legitimate complaint websites are not responsible for anything that YOU may place on their website (Read their Terms of Service). Why then, would there be a reason to REVIEW your complaint? If you are reading this on a specific website, you may rest assured that this complaint website is legitimate. God bless the “REAL” complaint websites. They perform a VERY useful function for us all!