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Oakley Complaint - Oakley poor products and customer service - Oakley Sunglasses
Oakley Sunglasses - Complaint
FOOTHILL RANCH, CALIFORNIA -- I have been a owner of OAKLEY products since 1995.
I have had several Styles of the M-Frame sunglasses.
Here is my mistake: I bought the M-Frames in 1995 and also bought several different lens's and the carrying case for the extra lenses. A short time after the warranty the frames started to crack. I called Oakely and had to buy a new and improved M-Frame and pay shipping. Then after the warranty expired I again had to buy a new set of frames. Now the Frames are broken again at the side piece where they make the frame SMALLER under the pierce of rubber that goes above the ear. I think they intentionally make this smaller under the rubber to hide it so it WILL BREAK. When I call they want me to send them in at my expense, so they can "evaluate them" then say "no we won't cover them pay us to either send them back to you or we will sell you a new M-Frame". I only used these sunglasses to Drive, it's not like I was abusing them.
Anyway, before you buy a Oakley product, look at the stress points, and see how they make them so they will eventually break!
Sign me a dissatisfied customer.
P.S. I have 4 Different lens's and case to sell now on Ebay.
I have had several Styles of the M-Frame sunglasses.
Here is my mistake: I bought the M-Frames in 1995 and also bought several different lens's and the carrying case for the extra lenses. A short time after the warranty the frames started to crack. I called Oakely and had to buy a new and improved M-Frame and pay shipping. Then after the warranty expired I again had to buy a new set of frames. Now the Frames are broken again at the side piece where they make the frame SMALLER under the pierce of rubber that goes above the ear. I think they intentionally make this smaller under the rubber to hide it so it WILL BREAK. When I call they want me to send them in at my expense, so they can "evaluate them" then say "no we won't cover them pay us to either send them back to you or we will sell you a new M-Frame". I only used these sunglasses to Drive, it's not like I was abusing them.
Anyway, before you buy a Oakley product, look at the stress points, and see how they make them so they will eventually break!
Sign me a dissatisfied customer.
P.S. I have 4 Different lens's and case to sell now on Ebay.
Comments:
Posted by Skye on 2009-09-01:
So is this about 14 year old sunglasses??
Posted by MSCANTBEWRONG on 2009-09-01:
I own Oakley sunglasses and have for years. Sunglasses don't last forever...I usually have to replace mine every 5 years...I think that's a pretty good return on my investment.
Posted by flysforfun on 2009-09-01:
No, the sunglasses are not 14 years old. I have had Oakly's over the past 14 years.
I have had to replace the M-frames alone 3 time in the past 5 years. They are cheeply made. The lens also scratch easly. And again, I only use them for driving. I use Dockers now for everything else, and I really like them. {$10.00 at Kohls}
I have had to replace the M-frames alone 3 time in the past 5 years. They are cheeply made. The lens also scratch easly. And again, I only use them for driving. I use Dockers now for everything else, and I really like them. {$10.00 at Kohls}
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