Company Response on 9/3/2009:
Sorry for the problems you have encountered with our company concerning your account. We have been converting all of our internal accounting software to a new system last week and also this week. Regrettably the conversion has not gone as well as we had liked.
Our phone lines have been extremely busy during this conversion, the CSR’s are available and assisting as many customers as possible. We are very sorry for the problems this has created for you.
If you will provide us with your phone number and PIN, we will research your account and get back with you. You can email your information to a manager at CustomerRelations@paytel.com and your request will be addressed the same day.
Please accept our apologies for this error.