United Airlines Complaint - United TED - Bait and Switch Airline Tickets
CHICAGO, ILLINOIS -- I booked a flight to Las Vegas from Chicago round trip direct with United on January 29th. My husband had a free ticket but I bought mine for $360.00. We were issued opposing aisle seats. My husband has walking problems and was deemed handicapped by the State of IL so it is important I can escort him to his seat. A couple of weeks before our actual flight on June 23 from Chicago I received an e-mail that there was a schedule change. We were placed on TED ( I never heard of TED until I was on the flight). When we got to the airport we did not have opposing aisle seats. We had window seats that were not together and we were boarded in different boarding groups. I managed to negotiate with another passenger to trade my husbands window for their aisle seat so he would be more comfortable. He was still in another part of the aircraft. Additionally I found when I got on the plane it was a low cost flight that most people paid a little over $100 for. I paid almost $400. The seating was unacceptable. I am only 5'7" tall and when the passenger in front of me pushed back his seat my legs had to be angled to the side to avoid his smashing my legs. Additionally I was unable to put down my tray even. When I got home I complained to two different supervisors at United and it was apparent they could care less and said so. They did nothing to rectify the problem. I paid a premium rate for a "cattle class" flight. "Flyer Beware" - United has become a skid row airline.