Wrent A Wreck Complaint - Terrible
ORLANDO, FLORIDA -- I rented a car from Rent-A-Wreck for my 10 day Florida vacation. After finding their Orlando location phone number on the internet I called them and reserved a car. I made sure that there was unlimited miles and booked it. I could not get it on Saturday night when I flew in, nor could I get it on Sunday because they were closed. They charged me $20 for airport pickup. Once I arrived they informed me the "unlimited miles" was only within 175 miles of Orlando. My hotel that night was in Miami Beach. That left we with no choice but to take the vehicle outside the 175 miles.
Every time I drove the car I was worried it would break down as it was an old Taurus with 230,000 miles that did not run very well. It did last me the vacation and the air conditioning was very good. Upon returning the car they accused me of taking it to Key West (which I did not, only to Miami).
I just received my credit card bill and they charged me an extra $300 for the mileage. STAY AWAY! Even before things went really sour, they were disorganized and not helpful. Now with this, I'm livid.
Their Orlando office is in a terrible neighborhood and was very run down. The only reason I went with Rent A Wreck was because they don't charge an extra $25 a day for young drivers. Now with these extra charges, the $40 for pickup and drop off and the $100 in cabs on Sunday I'm well over what I would have payed.