TXU Complaint - TXU Unnecessary Disconnection
I have been a TXU customer for one and half years. Never missed a payment. Today I got a call from the guy that cleans the backyard pool about power being off in my house. I called TXU and asked what's going on. I was told I did not pay my bill in full and they disconnected my service. I was driving and did not have access to bills and payments. So, I went ahead and made payment in full on my cc. The representative that took the payment told me they would restore power by midnight. Just to be sure asked to speak with a supervisor - she told me it would not be restored until tomorrow. It's about 100 degrees where we live and TXU does not care. They have access to my phone and e-mail - they could have easily given me a heads up before taking the extreme measure of disconnecting power. I pay about $1200/month during summer. Tomorrow we need to throw out about $1000 worth of stuff from the freezer/refrigerator. I came home and saw my dog very uncomfortable and possibly dehydrated now that's very upsetting. I will talk to my state representatives about re-regulating the industry.