Mercedes Benz Informative - Mercedes Benz and Customer Service
I have recently purchased a 2010 Mercedes Benz E550. The vehicle is wonderful ---IF--- I could get it serviced !
Each dealer is individually owned and operated----believe me----that is the overwhelming problem !
When service becomes a problem, there is absolutely no way to complain because this is a foreign run and owned outfit ! Mercedes USA is figment of someones imagination ! Just try to register a service complaint !
Finding a reliable dealer to service a Mercedes Benz is rather akin to finding a chicken tooth ! American cars can be serviced by most any number of franchise owned shops----Mercedes is like having a bad case of VD when you mention service to an American service center.
Mercedes has their own way to service a car and it is unlike the norm for any American product ! If you don't believe that, please try to get a Mercedes serviced at other than a Mercedes dealership !
Good luck with your Mercedes purchase if your local dealer has a crappy service department ! Your elite multi thousand dollar purchase will be negated by a substandard dealer and you have very little, if any recourse.
Before you advise me to sue, etc.;please check out that which I have stated !
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