Eye Care Centers of America, Inc. Complaint - inadequate service
HOUSTON, TEXAS -- I needed an eye exam and my fiancée needed a refill prescription for his contact lenses so we decided to go to EyeMasters because it was much closer to our house than our regular eye doctor.
We first walked in to find very unprofessional and untidy front desk personnel.
After what my fiancée felt was not at all a thorough exam, the Doctor handed him a pair of contact lenses and told him to 'put them in'. They both then came out into the hall and he told the Doctor that the contacts he had given him did not feel strong enough and asked what prescription the Doctor had written for him. My fiancée told the Doctor this prescription he had written was off by .25. The doctor proceeded to tell him that .25 would not make a difference and that he needed to 'get used to it'.
During my exam, time and time again I felt as if I was getting a sales pitch on why I must get contact lenses rather than just glasses. As I explained, quite a few times, I was not interested.
When it came time to pay for our bill my fiancée was not only charged for the exam fee, as I was, but was also charged for a $76.00 'contact fitting fee'. We were confuse about this charge and asked if this was for the ordering of his contacts. The woman at the front desk could not even explain this charge except to say it was mandatory and was not for the contacts but an additional exam fee. My fiancée, no longer interested in getting his contacts ordered from this company, then asked for his prescription. Only with arguments from the girls at the front desk did he get his own prescription from them. Since no one else was there for us to talk to about this situation, we paid the fees and left.
To help keep me us a potential future customers, I would like the following:
- $76.00 "fitting fee" refunded for services not fully rendered
- notice provided to customers that if they are getting contact lenses they will be charged this fee and why
At the very least I would like a response from your company regarding this incident.