New York State Office of the Attorney General Complaint - Car dealership - non refund of $500. deposit dated Aug. 8th 2009
NEW ROCHELLE, NY, NEW YORK -- On Aug. 8th (Saturday night)I gave $500. check to dealership to purchase a car (during clunker program). On Monday Aug. 10th I canceled deal, the dealership signed a request for refund which stated; IF YOUR DEPOSIT WAS MADE BY CHECK WE MUST VERIFY THAT YOUR CHECK HAS CLEARED OUR BANK BEFORE WE CAN ISSUE A REFUND. ALL REFUNDS WILL BE PROCESSED THE THURSDAY FOLLOWING THE REFUND REQUEST. On Thursday Aug. 13th I called dealership, one manager said that the check will be cut on the next Thursday. I called on Aug. 24th, a manager said that they do not send out refunds until 25 days after because they had to wait for my check to clear. They told me to show proof that my check cleared, so I went to my bank and got a copy of my check which cleared their bank on Aug. 14th. I spoke to the manager again, told him I had a copy of my check he told me to fax it to him and he would have a check cut from their accounting office at their corporate location, which he would not give me their tel.# or location, on Thurs. Aug. 27th and I should have a check by Monday. On Monday I did not receive a check, I called again, another manager said I should wait til Tues. to receive check. On Tues. no check!!! I called on Wed. Sept. 2nd, spoke to another manager and customer relations person, said now that she is involved she would make sure that I get a check by Fri. or Mon. What is going on here?????? They have been lying to me and given me so much aggravation and I don't know why!!!!!! Finally, I told this customer relations manager that I wanted proof that a check was mailed out from their accounting office, well, today is Sept. 2nd and I have received a copy of a check from their bank made out to me dated the 27th of Aug. but why haven't I received this check yet???? I feel that I have been treated very badly from this dealership and they really don't want to send me a refund, even though I have signed proof from their manager, they are hoping that I become tired and frustrated and give up!!!!! Why isn't there someone, some agency, some law person to intervene quickly and DO SOMETHING ABOUT THIS. I am sure I am not the only person, consumer going through this horrible process. Please help!!!!!! THIS DEALERSHIP SHOULD BE INVESTIGATED. DO NOT DO ANY BUSINESS WITH THIS DEALERSHIP!!!!!!