Home Depot Complaint - Experience With Home Depot Was A Nightmare!!!!!
WAXAHACHIE, TEXAS -- My husband and I have never had such a horrible experience buying from a company. NEVER!!! It took Home Depot over three months to complete our wood floors, and one of our hallways was bare concrete during that entire time. They under-ordered our wood; supposedly lost the order at least twice; and waited until they had ripped out all of our carpet to tell us they couldn't proceed until we paid for a 'leveling product,' which cost us over $1,000 more than the price we were originally quoted. In fact, they stopped working twice and told us that we had to go to the store and pay for more product before they could do anymore work. Then, they assured us the product would level the concrete slab, so that when they put the wood flooring in, which had to be glued, it would stick. In the end, there were at least six or seven hollow spots under the floor where the wood was loose, and some of those areas were huge! My husband had to take off work entire days to go to the Home Depot store to find out why it was taking so long to get our wood flooring and when they would finish the floors. He was passed from one employee to another, and it seemed that no one EVER knew anything, nor did they seem to care. We refuse to buy anything from Home Depot ever again, and I am making it my mission in life to tell everyone I know to avoid them like the plague! My husband, who has always been perfectly healthy, actually started having heart problems during the whole nightmarish ordeal. By the way, when they came out to fix the spots where the wood flooring was loose, they drilled holes to squirt in liquid cement and then left without puttying several of the holes. These people wouldn't know how to do a decent job if their lives depended upon it.