Burger King Covington Washington Complaint - Rude, unprofessional and by a manager, too.
COVINGTON, WASHINGTON -- 09/01/09 @ 1045 AM
went to drive thru for lunch, only bfast menu was up. Male employee came on I said "are you serving lunch?" He said "Yes." I said "your lunch menu isn't up&I don't know what # I want to order.."He said, impatiently "WHAT do you want, we are serving lunch!?"The driver said "Whopper w/ cheese, heavy ketchup, heavy onion plus bacon."Before he could finish the male employee asked "Large or small? LARGE OR SMALL!?!"
"Large" the driver said. Pulled up to pay the male employee stated "it'll be a few minutes, pull to the front we'll bring it out, then closed the window. Male emp brought food out&went back inside. There's no bacon, I paid for bacon. I took the unwrapped burger inside&female emp standing behind the counter said "Whats the problem now?"I said, there's no bacon, the male employee(who turns out is the manager) comes running around the corner grabs the burger out of my hands runs to the cook, yells "No bacon, there's no bacon, that WOMAN asked for bacon." The cook yells back, angrily "What do you mean theres no bacon? I put bacon on there, that dumb lady she don't know what she talkin about. The male emp said to the cook "You did put bacon on there?"Cook said "yes!"The male empl turned toward the counter while he said to the cook "she didn't look, she needs to, they just don't pay attention..stupid" I told the female employee "I was trying to say while in the drive thru that there is no lunch menu out there, theres only the breakfast menu.." She looked up, moved something over, looked back at me&sarcastically said"You want lunch, theres the menu."I said "In the drive thru theres no." She cut me off saying "You want lunch? You wanna order?lunch? there is your lunch menu what else?" very confrontational. At that time the male employee was at the front counter glaring, snarling his lip at me. I said"I heard that, I heard what you said&I did look, I saw no bacon."He handed me the wrapped up burger&said "well he said (referring to the cook) theres bacon so theres bacon, thankx have a good d.." I said, as I placed the burger on the counter unwrapping it, "Show me where the bacon is because I don't see it." He said, as if I were a two year old."Ya know where the CHEESE is?Look for the cheese, there ya see it? Now, underneath all those ....Goodies, THERE is the BACON, LOOK!" I said "no, I don't see it."He stated, again, very rude&confrontational, LOOK, MOVE all that out of the way! LOOK!"I pulled off all the onions, ketchup, pickles I still did not see it. He said "There!NOW do you see it!"I saw what looked like a very ill piece of very thin something stringy. I said "What thats the bacon??I get one piece of??? bacon?"The female empl said as if I were a two year old "No! you get TWO!"while she was smirking as she&the male employee looked at each other as if to say "high five."Then the male employee disgustingly stated "Now look, jeez, gimme that now I have to have the cook fix it now that you have demolished it, pumelled&destroyed it." all while he rolled his eyes. Everytime I looked at him his upper lip was snarled at me, frowning at me. I grabbed the burger&said "no, thank you, I'll never come back here again, you've been continuously rude to me, I don't deserve your rude comments nor your rude behavour, I need to be treated like I am the customer, which I am. I am the customer here, okay?He took one step back as if to choke back his laughter I looked at the female employee, who was smirking, she looked at him &then she acted like she was trying not to laugh too. The male emp then said, very sarcastically "well, I AM sorry."Then acted again like he was trying not to laugh. Just an awful experience, I wish there were someone to report these three to so they'd be reprimanded for treating customers the way I was treated but one was a manager&he was the worse behaved of the three. Totally unbelievable experience!I will never go to that Burger King again. Just unbelievable that they get away with treating customers like this!
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