Comcast Corporation Complaint - With Comcast You'll Be Out of Business fast...
LIVERMORE, CALIFORNIA -- This is a WARNING rather than a review.
If you are financially dependent on your computer working in order to carry out business transactions that require your immediate attention like I am DO NOT USE Comcast.
CAUTION DO NOT ATTEMPT STOCK TRADES!!!
If you are dependent on your phone service for Medical Emergency Response, a security system or simply having a working phone DO NOT USE Comcast.
If you like your TV BEWARE it can stop at anytime either by system failure or by vindictive employee tampering (Proven and confirmed by management) which was just one of the reasons our TV went off!
These experiences occurred weekly in a home already equipped with and using all of Comcast's premium services.
In order to incorpoate an office into the extra room Comcast was called. This required getting a phone line added that would be separate and attached to a Medical Emergency Alert System required by the user. For the purpose of conducting serious business negotiations and trades a separate computer internet service was installed. For TV a new connection. This was beneficial to Comcast financially and they were more than happy to accommodate with the assurance these products would work reliably.
The first week all the computers stopped fuctioning and all the phones went dead. Having no phone service was a serious matter in this household as is the case in many homes and was expressed to management. I explained that someone needed to come out immediately or I would have to make preparations to have someone here in case of an emergency. Comcast Management said and PROMISED they would send someone out that evening. Guess what...No one came. Comcast Lied. Comcast employee confirmed this the next and "apologized".
When I complained to a Comcast employee retaliation in form of loosing my TV service immediately after I hung up. Now we had no phone, no Internet and no TV. I don't like cell phones so I had to go to the neighbors to use their phone. It soon discovered and it was confirmed the representative had utilized his power to disconnect our service. I had his identity which I recommend you always get when spending valuable time with these people.
Although the Manager was very apologetic, promised to disipline this man and do everything to get all our services working this has not occurred. I found out today no discipliary action was ever taken to correct or end this behavior.
I have no complaints with the technicians who have been very friendly and tried to help. One free lancer confided that Comcast "treats their workers badly" I could see for myself how pressured and inadequately trained these techs are.
When the owner of the home asked for reimbursement they refused. Today I spoke again with a Manager who agrees they really "lost it on this one" adding that in "some" areas the system doesn't work well. I countered by telling him this property is in the big city of Santa Rosa. Further North in Healdsburg where this might be possible and where my home is located Earthlink works just great. Their excuses don't make sense.
It has been over a month and service has not gotten better. Although they do send Techs out the problems remain. The phones have gone dead a minimum of once a week, the Internet service fails on a daily basis and the TV reception comes and goes.
Today was the last straw. I lost a very important business transaction this morning for the third time. They have had so many opportunities to get it right and I even joked we were going to charge rent because the techs practically live here.
I am told by a Comcast employee that this is not the way my computer should be working it is their system and they need to fix it. He assured me they would get it right.
Well there efforts are lost on my loss of Money, Time and Peace of Mind. Remember the medical emergency alert system was dependent on the phone line working and Comcast was well aware of this priority assuring us the phone would work before they were comissioned to come out. To add insult to injury this company literally lied when they promised to fix the phone and we were lucky there wasn't a tragedy. Then one of their vindictive employees tampered with our equipment in an effort to create even more discomfort and frustration.
My friend is stuck with this mess. I get to go back the my Heavenly home in the wine country where my Dish TV service is working and always has. My phone has never gone out and I use Earthlink a company that has never failed me and continues to earn my respect.
For a mere $17.00 a month I get high speed internet service that far exceeds anything in speed I ever had using Comcast's most "elite" service.
Until now I never felt good about using a company that employs foreign workers however Comcast has changed my opinion completely. I believe the "Best man deserves the job" and my experience with Earthlink has by far exceeded my expectation. These employess handicapped with a language barrier and constantly abused due to prejudice perform remarkabley and have earned my respect and admiration. They work harder, are so polite, take abuse as par for the course and overcompensate with an astounding desire to please. Their manners are impecable and show remarkable tolerance even in the most challenging circumstance. With Comcast I am hung up on, transferred in circles, rudely assaulted and my equipment is disconnected as punnishment for complaining.
If this is the service I get for supporting an American corporation I can do without. Without guilt or shame I gladly take my money and my praise to the people who earn it..
I truly appreciate the efforts of the technicians for their efforts and honsty. As to the company itself who believes appropriate compensation is a robotic apology and despite the evidence to the contrary assure me they are the best available I say "actions speak louder than words.
Today after demanding to be connected to Dennis a manager who promised to "do everything he could for us" He had the nerve to say "It looks like you got a lot of service for very little money" I responded asking him "What service"? reminding him the service I received is a lot more expensive even if it worked than Earthlink and I have not lost any business deals with Earthlink. Little money? To be clear we have not received any credit from Comcast and pay the premium rate no discount. The funniest part of all this was while the owner of the home was on the phone with management the phone went out twice! Hard to argue with that and still no credit!
What is undeniably apparent with Comcast is that neither the employees or the company care one bit for the customer, their business, their service or their comfort and satisfaction. To Comcast the customer is like a herd of cattle and slaughter is par for the course. Today we were told we would be credited for "today" Wow! "Thanks for choosing Comcast" Well I didn't and I DON't!