Sears Complaint - 5 year old Carrier AC
ILLINOIS -- Hi every one
I bought 10,000.00 Carrier AC from Sears 5 years ago I live in Southern Calif we have fires and high heat every summer. Fast forward today 2009 it is 110 out side 92 in my house today I have no AC due that the conpressor went out 8-28-09.. Called Sears and they order one and they can fix it under a week... Sure I am still waiting no conpressor in sight... I called Sears to find out what is going on?? I have a guy name Jonathan for a case work who is working on the problem he said the part cost $2,300.00 and they don't have any on the shelfs any where in the USA they have to make them... I called Carrier this morning and they said they have a lot of them on the shelf's Sears never called them... Called back to the Sears case worker Jonathan and told him that and he said I would have to wait un till they got around getting it finding one and coming out and putting it in and if that takes weeks so be it. I told this case worker pick up the phone and order it from any AC place and get it to my house what in the hell is the problem??? He said the phone call is being recorded and did not like me talking to him that way... I told him I am recordeing him too and he said he did not give the ok to have me record him I told him he did not get my ok ether. I have not made any threats to him or Sears why do they record all calls??? may be because the caseworks and Jonathan don't know how to do there jobs you think??
I then tell him look I can't open any windows in my house due that me and my youngest has asthma he said he can put my family of 4 up in a hotel for $60.00 no more I told thank you very much but I live in Southern Calif this is 2009 not 1971. He said take it or leave it Sears is not going to do any more for me or my family... I don't mind paying a little extra buy rooms start for a family of 4 $130.00 and who knows how long we would be there with the bill adding up... Don't you think I have paid enought buying a AC from Sears and it going out in 5 years..
Any help with this please e-mail me back Yes I did have the master agrement plan with Sears.