[X]

1
Helpful
Votes

Computer Doctor 1604/Redland Informative - Repair Service - Dell Laptop

Review by senior-67 on 2009-09-02
SAN ANTONIO, TEXAS -- I talked with [snip] extensively about my computer before leaving it for repair. I left this even after I saw that his front door had been smashed in my another customer who was dissatisfied with their service. (Warning I should not have ignored) Because my computer was old (2002) and I planned to buy a new one when windows 7 comes out, I didn't want to spend a lot of money getting it fixed. I had already checked with Dell about new hard-drive and they had one for $99 but I wasn't willing to spend that to have it done. I understood that my fee would be $39 because I didn't want them to open up computer because I wasn't willing to spend a lot of money to fix it. I also asked for an estimate. I was called and told my computer was fixed and ready to be picked up. I went over there and the bill was $79 which I paid in Good Faith because they said my computer was fixed. I took my computer home and it didn't work. I called and they said to bring it back, it was covered under warranty. A week later I rec'd a call on voice mail telling me the SAME THINGS I TOLD HIM to begin with -- my computer too old, needs new mother board. I went to get my computer and requested a refund of $40 which I was denied. I was told I would have to talk to [snip].

[snip] has not returned my call. I am a senior citizen and I am sure that people who have no moral ethic will not ever succeed in business. To me he is no better than a common thief.
Comments:3 Replies - Latest reply on 2009-09-03
Posted by new57 on 2009-09-02:
What exactly did you want them to do for $39. I hate to be unsympathetic, but seriously, the PC is 7 years old.
Posted by PepperElf on 2009-09-02:
" my computer too old"

sometimes that's the truth.
Especially when you're talking about a windows machine.

Come to think of it... hell my old desktop is only 5 years old, but most computers can run circles around it and I don't expect it to do many tricks.

The only reason it's still working I think is because it hasn't been online for over 2 years now. I only have it for random old windows programs that i might encounter
Posted by senior-67 on 2009-09-03:
I think that if senior citizen came into my business and explained all of that, I would have the descency to tell her it wasn't worth the time and effort. To tell her it was fixed, when it wasn't and charge her is just reprehensible.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.