Computer Doctor 1604/Redland Informative - Repair Service - Dell Laptop
SAN ANTONIO, TEXAS -- I talked with [snip] extensively about my computer before leaving it for repair. I left this even after I saw that his front door had been smashed in my another customer who was dissatisfied with their service. (Warning I should not have ignored) Because my computer was old (2002) and I planned to buy a new one when windows 7 comes out, I didn't want to spend a lot of money getting it fixed. I had already checked with Dell about new hard-drive and they had one for $99 but I wasn't willing to spend that to have it done. I understood that my fee would be $39 because I didn't want them to open up computer because I wasn't willing to spend a lot of money to fix it. I also asked for an estimate. I was called and told my computer was fixed and ready to be picked up. I went over there and the bill was $79 which I paid in Good Faith because they said my computer was fixed. I took my computer home and it didn't work. I called and they said to bring it back, it was covered under warranty. A week later I rec'd a call on voice mail telling me the SAME THINGS I TOLD HIM to begin with -- my computer too old, needs new mother board. I went to get my computer and requested a refund of $40 which I was denied. I was told I would have to talk to [snip].
[snip] has not returned my call. I am a senior citizen and I am sure that people who have no moral ethic will not ever succeed in business. To me he is no better than a common thief.