Computer Doctor 1604/Redland Informative - Repair Service - Dell Laptop

Review by senior-67 on 2009-09-02
SAN ANTONIO, TEXAS -- I talked with [snip] extensively about my computer before leaving it for repair. I left this even after I saw that his front door had been smashed in my another customer who was dissatisfied with their service. (Warning I should not have ignored) Because my computer was old (2002) and I planned to buy a new one when windows 7 comes out, I didn't want to spend a lot of money getting it fixed. I had already checked with Dell about new hard-drive and they had one for $99 but I wasn't willing to spend that to have it done. I understood that my fee would be $39 because I didn't want them to open up computer because I wasn't willing to spend a lot of money to fix it. I also asked for an estimate. I was called and told my computer was fixed and ready to be picked up. I went over there and the bill was $79 which I paid in Good Faith because they said my computer was fixed. I took my computer home and it didn't work. I called and they said to bring it back, it was covered under warranty. A week later I rec'd a call on voice mail telling me the SAME THINGS I TOLD HIM to begin with -- my computer too old, needs new mother board. I went to get my computer and requested a refund of $40 which I was denied. I was told I would have to talk to [snip].

[snip] has not returned my call. I am a senior citizen and I am sure that people who have no moral ethic will not ever succeed in business. To me he is no better than a common thief.
Comments:3 Replies - Latest reply on 2009-09-03
Posted by new57 on 2009-09-02:
What exactly did you want them to do for $39. I hate to be unsympathetic, but seriously, the PC is 7 years old.
Posted by Pepper on 2009-09-02:
" my computer too old"

sometimes that's the truth.
Especially when you're talking about a windows machine.

Come to think of it... hell my old desktop is only 5 years old, but most computers can run circles around it and I don't expect it to do many tricks.

The only reason it's still working I think is because it hasn't been online for over 2 years now. I only have it for random old windows programs that i might encounter
Posted by senior-67 on 2009-09-03:
I think that if senior citizen came into my business and explained all of that, I would have the descency to tell her it wasn't worth the time and effort. To tell her it was fixed, when it wasn't and charge her is just reprehensible.

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