Sears Service Center Complaint - Nightmare - Kenmore Dryer
Sears 4-my home customer service and scheduling is an absolute nightmare. Appointment schedulers lie about appointments, technician don't show up for appoints and lie and say customer was not home after I've waited 9 hours one so called appointment and 4 hours on another, they do not document phone calls and they give out fictitious names. If I were as sorry as they are at their job, I would not want anyone to to know I was either. They suck!!! The quality of appliances are good, but their service department is the reason I will never buy another appliance from Sears again.
I have been an excellent customer. I have bought two stoves, two refrigerators, a dishwasher, 2 washing machines, 2 dryers and microwave over the years. Consider yourself warned.