Casio Warranty Complaint - Casio said their Quality Control is 100% so even if my watch is 3 weeks old, the piece that fell off cannot be their problem
The first baby G I bought was great, lasted for more than 2 yrs and still going. I bought another one for my younger daughter. After 3 wks (1 month from date of order), one of the buttons fell off. My daughter wear it to swimming. She is not an active child. So I sent it in for repair. I got a quote of $40 for a $80 watch to replace the button. I was shocked it is not covered under the warranty. So I called the service representative According to her, warranty covers only the mechanistic functioning of the watch. Everything can fall off but if it works, then you are out of luck. But again, they can say you abuse the watch. So I said can't it be a quality control issues? She said, there is not recall. I said not necessary a recall type just manufacturing problem. She said if so, then I would have seen it once I open the box and their QC is 100% !!!!!! Wow, I am amaze. I need to work in Casio manufacturing. The best QC for some wafer fab is 90% maybe? I was hoping mad. She said, "I am not saying it is your child but maybe she hit it somewhere..." So I said I want to talk to the supervisor, she said no since this is not an issue for sup. I insisted and finally someone who claim to be a manager talked to me. Repeated the whole thing. Said my daughter is young, active .... I shut her up by saying, this watch claimed to be for sports. There was no dents and stuff on the watch. She said she will see what she can do and call me. I think she will not call. What can I do?