David's Bridal in Durham, NC Informative - Great Price...No customer Service
DURHAM,, NORTH CAROLINA -- Before I even went into David's Bridal in Durham, NC I went to their main web site and wrote down the codes of the dresses I wanted to see. I thought it would make it easier for the sales people and for me.
I went into David's Bridal with an expectation that because weddings are such an important day, they would have enough people and support staff to walk you through the process. I felt utterly lost. I did have someone greet me and they did have a few of the style numbers I wrote down from their website, but not a lot of them. I thought I decided on a dress I liked because they told me it would probably be out of stock or they would not carry that style in a year when my wedding was planned, so I felt that I had to get the dress quickly and my dad applied for their 12 month interest free credit card to pay for the dress. However, after thinking about what a rush decision I made, I brought a friend back with me to get a second opinion and we decided on a more expensive dress. At first this David's Bridal franchise did not have a problem with that because I was giving them more money, but when the shoes that I originally picked out did not match the more expensive dress that I switched it for, they told me that I had to pick another pair of shoes that were the same price or greater. Now mind you the first pair of shoes that I ordered had not even arrived at the store yet and the selection that they had available was scarce. I asked if I could have store credit to use on the web or get a refund for the shoes since they didn't even have the original pair I ordered in the store anyway, and they said no. I guess because all of David's Bridals are owned by Franchise owners, they will not call other David's Bridals stores to ship in another dress or look up an item their store does not have. They will order it from the warehouse from PA, but it takes at least 3 to 4 weeks to get it in the actual store.
I suggest if you do go to David's Bridal because they have cheaper prices, go on line first to pick the style of the dress you want, write down the codes, and call of the David's Bridal stores in your area to make sure they have it in stock first.
If I had known that once you pick something there you are stuck with it, even if you haven't received it yet, I would have been more careful and went to payless where they have dyable shoes that you can return if you do not like the way they fit. I felt the management was snoody and the couple of times after I ordered my dress to get help with other accessories I literally had to wave my arms in the air to have someone come and help me.
All of my brides maids had similar experiences with lack of customer service.
Good prices, but don't expect customer service or ever getting a refund.