Hewlett-Packard Company Complaint - Terrible Support - very rude
I purchased a nice looking bronze DV7-1245dx that seemed to be well equiped at a good price. I had the notebook for less than two moths and it just died. After hours of dealing with HP by phone and hours more holding they finally agreed to have it returned to them. I sent it back and it was returned in less than two weeks - booted up fine and seemed to be OK - I then noticed several spots on the screen - called HP again and went through more hours on hold and talking to India. Finally got the OK to return it. I was called a week later and told that I spilled water on the notebook and that damaged the screen. It was not covered by warranty and would cost about $500 to repair. I did not spill anything on the notebook, besides the screen is sealed and upright so a water spill would have run right down the screen to the bottom - the spots were on the top. Now I am left with a notebook that cost $700 has spent half of its life not working or at HP service centers. The last cust representative I talked with was one of the rudest persons I have ever dealt with. I have 5 HP products and this is my last - I can accept a lemon but I will not be treated with the disrespect from a cust rep.