Ygnition Complaint - Never Joining Ignition
I moved into a new apartment complex which forced me to use Ygnition Cable service powered by Dish Network. From the first day, I had problems. I have had every major cable company in Arizona and by far this is the worst one service wise and asthetically.
First, the menus are so jumbled and are in huge blocks. Your eyes find it hard to adjust to read the words. Second, you cannot even clearly read the info if you push the "info button". Lastly, DVR is one of the more confusing concepts they have managed to create. It is not considered recording a show, it is considered "setting a schedule". Just to delete a recurring recording takes you through a maze of Edits, Creates, and Deletes.
Next, every night, it must download new information to the box if you have a DVR. For one, you are having to pay $5 a month just so it can download, and then it conveniently downloads right in the middle of a show. Other times, the picture flickers back and forth from show you are watching to the "finding transponder" screen.
Lastly, they do not even have a 24 hour tech service line to call when you lose your picture or when it starts going bezerk flipping through picture to download screens.
This is the first time, I have ever complained about a service on the internet, but it is warranted in this case. Even if just one person reads this post and does not sign up for Ygnition, I feel I have done my duty on this planet.
I have used Time Warner and Comcast(When living out east). Qwest, Cox, and Direct TV in Arizona. All of those on their worst days is better than Ygnition on its best. I would truly prefer old school UHF Rabbit Ears over this garbage. At least I wouldn't have to pay for crap.
Whatever you do, DO NOT USE YGNITION SERVICE. It is the worst service I have ever used in every facet of consumer goods.
Oh yea, I could never imagine wasting time complaining about a product or service in a blog on the internet. However, my Ygnition cable box is currently not working and the Ygnition guy is here looking at it as I type, like it is from outer space. What a great company!
Company Response on 9/8/2010:
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
Customer Relations Associate
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