Alienware Complaint - Buyer beware - Alienware is Alien to support, service, and warranty.
MIAMI, FLORIDA -- I purchased an M9750 from Alienware in 11/07 for about 4006 USD - this price included payment for the 3 year on-site/in home warranty.
I began have issues operating system and drivers were conflicting - followed by customer support, technical support, and warranty issues.
The company has the appearance of being a high-end retailer - but their agents perform similar to a group of thugs - I have never seen a company that devotes as much energy to not assisting the customer in every way - as does Alienware.
There seems to be no help - I have made a complaint with the BBB; however, I learned at the end that the BBB has no teeth - they only document the complaint.
I would recommend to anyone considering purchase of a new Alienware computer, that you fully read the complaint listed at the web address below, prior to buying from this company.
http://austin. app. bbb.org/complaint/view/90157894/c/yvvmzm