Enterprise Rent-A-Car Complaint - Deceptive practices
FORT WAYNE, INDIANA -- We called Enterprise to rent a car and they gave us a price and reserved the car for us. When we got there they took the 100.00 deposit and the payment of the agreed to price. We then all went to the parking lot to go over the car for damages and just as we were about to drive off they said "
oh by the way, the insurance will be an extra 16.00 a day, you don't have to get it but your insurance will not cover any damages to this car and you will be held financially responsible." We protested that this was not mentioned during the phone conversation nor during the payment at the counter in the office but they were totally unresponsive. we cancelled our agreement and they also could've cared less about that!