La-Z-Boy Incorporated Complaint - Lousy Customer Service
FARMINGDALE, NEW YORK -- We purchased a reclining love seat and after only a little over a year and a half, the left side would no longer lift up. When I called to have it serviced, they told me that although the part of the mechanism that was faulty was guaranteed, I would have to pay for the labor, which amounted to $95.00. The service person was an independent contractor, so of course, I had to pay him, but when I wrote to the president of La-Z-Boy to complain and ask for a refund, the only reply I got was a form letter from their customer service department, refusing payment. I should not have had to pay ANYTHING to repair a recliner after only a little over a year and a half. And the recliner should not have even NEEDED repair after such a short time. A relciner that I purchase at Macy's over fifteen years ago is still working just fine and has NEVER needed service. From now on I take my business to Macy's and La-Z-Boy can rot.