CVS Complaint - Bad Service/No Photos
I ordered photos online from the store close to my office. I went to pick them up one hour later and was told the machine had been out of service for over a week. The two clerks working that day had no knowledge of the photo section and were not helpful at all plus a little rude. Why didn't they call and let me know? I called the customer service number and was told they could re-route my order to another store and gave me 20 free prints for my trouble. When I went to the second store, not only did the not have my pictures ready, but they didn't even have my order. I called customer serivce again and was told I could have another free 20 prints ($3.00) for my troubles. What good are free prints if I can get them printed? I asked for my order to be cancelled. I tried to order again using the free prints I had already, the free prints they gave me and a promo code I had. I figured I might as well use all of the free prints I was offered. I was told that I couldn't use two offers at the same time even though I had on the first order. Meaning I would have to pay for double the amount of pictures to get the 'free' prints. Not so free after all. The customer service person told me I was 'LUCKY' it went thru the first time. I'll consider myself lucky when I am holding pictures. Now I have cancelled the order and cannot make the phone calls and emails stop that are letting me know my order is ready. The clerk at the store is actually frustrated with me because I want to cancel the WHOLE order and not deal with this anymore. I will not be using there service again.