Alienware Complaint - Poor communication/customer service
Alienware does a terrible job of customer service, which may not be a surprise to some since they are owned by DELL.
I had a part backordered, which they never informed me of. Once I discovered that the holdup was indeed this backordered part, I was never able to get straight answers out of anyone in their customer service department. I was denied the request to talk to a supervisor, and when I was finally connected to one, he did not think my circumstances (three weeks wait, plus considerable difficulty in being a law student without a laptop) warranted any compensation.
My advice is purchasing from them, is STAY ON TOP OF THEM! Check daily to ensure that your order is proceeding through the steps, and if the customer service representative doesn't have the answers, DEMAND a supervisor.