Quest Diagnostics Complaint - Horrible Patient Care
I am disgusted with the care I received at the Quest Diagnostics on Hamaker Court in Fairfax VA today. I've been there numerous times before and had good service and few problems. Today was horrible, and I'm not going back there again.
I arrived at 1 P.M. and found only one patient ahead of me. But there was only one technician working, so it took the technician 30 minutes to get to me. I gave her my lab order and she looked at it and sighed and rolled her eyes. I asked what the problem was, and she just said, "This a lot of tests. Too many." So, I again asked if it was a problem and she just shrugged. Her attitude was rude and she barely spoke to me and continued to sigh heavily while entering my information into the computer.
I went back to the blood draw room and found a young girl (about age 8-9) standing back there. It became clear that the girl was the technician's child, as she kept asking the technician questions and complaining that she was bored. The technician seemed very distracted and not paying the proper amount of attention to drawing my blood. I get blood drawn regularly, so I'm used to it, but this draw hurt horribly, and I have a large black and blue mark where the needle stick was. That's never happened before. The girl stood there and stared at me while I was having my blood drawn.
After the blood draw the technician told me to leave. I told her I needed to give a urine sample and she just shook her head. I asked her to check the lab order and she refused, saying, "You done. You done." I again asked her to check the doctor's order and she sighed and handed me a specimen cup. The girl followed me to the restroom and was waiting outside the door when I was done and then following me to the area where specimens were to be left. This was all very awkward.
Bottom line: Employee's children should not be allowed in offices where medical procedures are being done, and employees should be taught and expected to treat patients with dignity and respect.