Kroger Complaint - Bad Meat Again!!!
Several time I have purchased bad ground beef from Kroger. I stopped buying ground beef and started using ground turkey because I had so many bad experiences with beef. Recently, I purchased some pork chops on my way home, at a store that was not in my neighborhood. We got home and as I was putting up the groceries a rancid smell hit me. I picked up the pork chops and you could smell them through the plastic wrap. I took my receipt and the meat to my neighborhood Kroger. The person at the customer service center call the manager who proceeded to tell me that I should take the meat back to the Kroger where I purchased it. I said thats across town and I am not driving all the way over there with this rotten meat in my car. She said she would handle it this time but gave me the speech on how her store was taking the loss for another store.
I feel that as a chain store, you should be able to go to any Kroger to return a bad product. What if the product was purchased in another city?
With todays technology you should be able to key in from which store the product was purchased. I had my receipt with me so it shouldn't have been a problem.
I also noted the addition of the up to 12% solution added to the meat recently and have decided I will not be buying much meat at Kroger in the future.
Their product quality is going down and so is their customer service.