Thrifty Complaint - Stay away from Thrifty
FRANKFURT GERMANY -- Renting from Thrifty at the Frankfurt Germany airport has been the worst car renting experience I have ever had and it is still ongoing. I was instructed by e-mail from Thrifty to go to the Terminal 2 E8 exit and wait to be picked up. After 45 minutes and several phone calls I learned that they had moved their operation inside the airport (it used to be off of the airport). So it was back to their new counter in the airport.
At the counter I was informed that they no longer accepted credit card insurance unless the credit card company sent them a letter stating that they would provide the insurance. Now I have to pay an extra $21.42 dollars a day for insurance and make a deposit of $1,713 to cover the deductible. As it turned out, instead of placing a hold on the money with my credit card company like most other companies do they actually charged the amount and I had to pay an extra $70 for the foreign currency transaction fee.
4 days after turning the car in and still not have the deposit paid back on my credit card I called Thrifty to find out why. I was told by their customer service that they had 2 to 7 working days to refund my money. I called back after 8 days and was told that there was a claim for damages against the car I had rented. They said that there was a scratch on the side. Having rented cars in Germany before, I knew to give the car a thorough inspection prior to accepting it. I noted the scratch along with other problems, but the woman check me out said that she didn’t have any forms to write the problems down on, so I made her write them down on a blank piece of paper. She made a copy and I kept the original. I told the Thrifty representative this and she said that they would file a report, but that they had 21 business days to reply. In the mean time they get to keep my money.
If you want to save yourself some major problems pay a little more and rent from a reputable company. There’s a reason they are always rated so low.