Ashley Furniture Complaint - Ashley Furniture(Grand Forks ND)
GRAND FORKS, NORTH DAKOTA -- I tried for almost 2 hrs to resolve this with CitiFinancial(Ashleys Credit Card affiliate) which was just a
waste of time. I then drove to Ashleys in Grand Forks ND, which is approximately 75 minutes from my house
and my complaint was reported to the store Manager. This was followed up with a personal letter(in above attachment)
detailing my complaint. Your store manager at the Grand Forks Location was rude, hostile, and just basically wanted to get rid of me.
I wanted $118.00, a finance charge which I unexpectedly received, after being told repeatedly by Ashley sales personell
that there would be no finance charge, no interest for a 48 month period during one of their special sales promos.
Since I could not get my money back because the manager said I signed the agreement. I then suggested $118.00 in store credit given that I have bought more than $3600.00 of furniture there
and even referred my family relative who recently bought a $699.00 mattress.
She would not compromise, would not listen to alternatives, and when I told her that I will take my businees
elsewhere and report you to the BBB, she said that is "too bad"
I have also emailed your official site and wrote a formal complaint on 9/3/2009 without hearing a reply.
I know I signed the agreement, but I trusted your sales personell with the information they provided.
I cannot go thru 10-15 pages of legal contract talk in the store with 2 young kids in a stroller crying to leave
and a pushy salesperson trying to get us to sign and complete her sales deal.
If you cannot help me by September 10th, 2009(that is a credit of 118.00 and no less) then I am just fed up with this store and will
post my negative experience of this store online and report you to the Better Business Burea.
Unfortunate experienece, rude management, deceptive advertisements, once they take your money, forget about any further assistance. Do yourself a favor and shop elsewhere where they really will appreciate your business
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