T-Mobile Complaint - Paper billing charge unacceptable
The advertised T-Mobile prices are misleading and I would have to believe illegal.
I have been a customer for over 5 years and my service included detailed paper billing. I am now being charged for this service.
When signing up for new service, you are not made aware of additional charges until after you have completed the sign up requirements. This makes it impossible to compare rates with other carriers in an “apples to apples” comparison. The newest charge of $1.50 for billing is a backhanded attempt at a rate increase, although one it appears they will get away with. Sending out an invoice is a cost of doing business and that cost required to be reflected in the base cost of the product or service. I would guess T-mobile will start adding fuel service charges for my portion of the electricity used to process my calls.