AHS Home Warranty Complaint - DO NOT BUY AHS HOME WARRANTY
P.O. BOX 849, CARROLL, INDIANA -- I have had the AHS Home Warranty for the last 2 years. My home is 12 years old, and until recently, I was under the assumption that I had great home warranty coverage...or so it says on their website. Today, during the Labor Day Holiday, my air conditioned decides not to work. I live in Texas...so it is still hot...high of 96 tomorrow and for the next 3 days. So I called my trusted home warranty people. No one can come out until Wednesday...today is Saturday night! If these people provide service 24 hours a day, 7 days a week...why do I have to wait on one of their contractors to come see about my HOT house?!?!?! THis makes no sense to me! So I decided to call the superior customer service line...and they said, and I quote "because the heat index will not be in the 100s, it is not an emergency"! So 96 is not hot enough...but 100 is? It may be 96 outside...but I bet the heat index will be way over 100 in my house! Needless to say...I have to come out of pocket for a repair man to come out and fix the problem. And it won't be covered by the warranty, because its not 100 in my house! I do not think that ANYONE should have to wait 4 days to get an air conditioner fixed...especially people who live in states where its freaking HOT! SO DO NOT SUBSCRIBE TO THEIR SERVICE...I AM CANCELLING MY IMMEDIATELY, well Tuesday because they are closed for the holiday. PUT YOUR MONEY IN THE BANK...YOU WILL STILL HAVE TO PAY ANYWAY.