NTB Complaint - NTB's negligence & lack of integrity
SHAWNEE, KANSAS -- My fuel pump went out a couple of months ago, had it towed to NTB. These so called "professionals" could not figure it out! After a week of changing & replacing many things under the hood, they thought it was "Timing Chain"! But eventually they ended up replacing the fuel pump which got the car running again, that cost me an arm & a leg! They said they practically had to "unscrew every screw" to see what's wrong with the car.
When I went in to receive my car, they handed me a broken piece of seat belt & said "by the way, somehow we broker your seat belt, but don't know what happened"!
About 10 days later, the engine died. I had it towed in to NTB. They told me there was not even a single drop of oil in the engine! They also told me they could not figure out why, since there was no sign of oil leakage. This 8-year old car had never any problems with leaking oil.
As it turned out, they had drained the engine oil while investigating it, and forgot to fill it back in again. That's what caused the engine to go out.
Please think twice before taking your car to this NTB for any service! This is a new location & apparently they can not find any qualified mechanics for hire. I got burned big time due to NTB’s negligence, don’t let yourself be another victim of these charlatans!