Tealan Compliment - This is a company that stands behind its product
IRVINE, CALIFORNIA -- I noticed a complaint here about Tealan and had to write to tell of my own very positive experience. Firstly, the other reviewer wrote that Tealan had tried to pass off a reproduction as an original antique. Maybe, I don't know. Their website clearly indicates that some items are antique and others are reproductions. I can't speak to the honesty of their product descriptions. I have purchased from them twice. On both occasions, I knowingly ordered reproductions.
The first purchase was a very large reproduction of a contemporary calligraphy. The representative with whom I spoke on the phone was extremely helpful and informative. The piece arrived within the promised delivery period and met my expectations in every way. It is every bit as lovely as the image on their website.
The second was a custom made reproduction of an antique cabinet. Once again, my experience with the representative, Cindy White, who helped me was in every way positive. There were many phone calls and e-mails that went back and forth between us. It was refreshing to be able to always contact the same person, who remembered me and the order. Ms. White always returned my calls promptly and got back to me with information when she said she would. Unfortunately, when the cabinet arrived, there were a number of problems with it. It was such a disappointment. I contacted Ms. White and explained the problems. In speaking with Ms White, it became clear immediately that Tealan would do whatever was necessary to satisfy the customer. They remade the cabinet completely, letting me keep the defective one until the replacement was delivered. As soon as it was determined that a replacement would be necessary, they credited my charge card with the amount of the final payment, recharging this only when the replacement was shipped. The new cabinet is here and once again I am totally pleased with the quality and beauty of piece of artistry.