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All Star moving and storage of Arizona Complaint - 21st century pirates

Review by adman77 on 2009-09-06
PHOENIX, ARIZONA -- Allstar Moving & Storage Inc. Also in business as easymoveaz.com Is the explanation as to where all the modern day PIRATES are working.
They make themselves out to be a large reputable company through the internet with their stock photo's etc. Give you great quotes, no mention of extras and how smooth and easy your move will be. You go ahead and make the booking and there's the mistake it all changes.
They stated that they would confirm the booking prior to the move, they did not I had to call them twice in order to make sure everything was a go. They show up on time, in a Budget rental truck which was obviously too small for the job and of course they are on an hourly rate and would have to make TWO journeys which would add to the rate and the travel time. Out gets the driver and the first thing before they start. There is a 19% of total bill as a gas charge, almost 13% tax (more than the county) Upcharge of $39 for 1 flight of stairs, additional for plasma TV. (19% of the final bill $133 to go 12 miles!!!!)
Oh and by the way they must have cash or a bankers draft nothing else will do. So I get the money $500 from the bank based on the $350.00 estimate so I had some spare incase of overage. They load the truck (it won't all go in as I mentioned earlier very convenient) when we get to our new home they hold us to ransom (PIRATES) $800 or we will not take your items off the truck, then they have the nerve to hold out their hands and state that there is a mandatory $10 per man tip!!!!!. If you don't pay them with the cash or the bankers draft they will drive off with all your items. They would not even remove the freezer which was loaded with food until my wife went to the bank to get them the additional money over the $500 that she had already given them. The whole experience was a total nightmare and 30 hours later I am still waiting for the manager to call me with an explanation
I had a quotes from national movers (Bekins) who have 53 foot trucks which would have worked out cheaper and better.
These so called local movers all seem to be nothing more than odd job men or pirates who advertise on the internet and local papers. If they are lucky enough to have somebody like me contact them they offer a cheap rate rent a truck for the day and then rob you blind.
It is my full intention to pursue the matter through small claims court and would appreciate any comments from others that have used these pirates to support my case.
Anyway I suppose the moral of this story is don't try to save a buck by using pirates, go to a reputable company
Thank you for reading my comments
Comments:3 Replies - Latest reply on 2011-06-25
Posted by Agoodwi on 2010-04-22:
Buyers beware.... Hidden costs, 3 men equating to one (as the other two just sit around) cash only, no claims department and absolutely no customer service when a problem exists. Count your boxes as some may disappear and it will be your responsibility not thiers. Pathetic company and not worth the drama! Advertizing (DBA) (Always Moving & Storage Inc AKA AllStar Moving and Storage) different than what is on invoice. Please do your research.
Posted by rcakgreen on 2010-11-16:
We used All Star Moving thinking we were getting a great deal and it seemed very convient! IT WAS A NIGHTMARE!!!! They are Horrible Lazy Thiefs that lied to us over and over! I called to complain the "Boss" and he ended up lying all over again so I called him out on it and he hung the phone up on me! Do Not Use This Company! We have learned a huge lesson in all of this.....You Get What You Pay For!!!
Posted by Mike T on 2011-06-25:
I guess it depends on which of their workers you get. First I booked a move day, then I had to change it and so I called and got it changed without any problems. They never really gave me a quote, but told me the hourly rate. They didn't tell me about the charges for shrink wrapping and stairs, but still, I had figured about $500 for my two bedroom apartment. I was told they would arrive between 8 am and 10 am and they showed up at 8:30. I had booked 4 men and a truck and that's what arrived. The driver was the only one who spoke english, and the other three looked like they were picked up off the street as day workers. Never-the-less, those guys worked really hard. They moved faster than I expected, took only two breaks during a five hour move, disassembled and reassambled my bed, muscled half our stuff up a flight of stairs. Nothing was broken, and only one worker scrapped the ceiling with a long bed frame board. But not so badly that it was noticable. I just happened to see it happen. They completed the move in Arizona heat (100 degrees) on time. The driver went over all the charges at the end, and the bill came to 621 dollars. That was more than I expected, but they also worked harder than I expected. So I tipped each man $2o dollars and sent them on their way. I read all the bad reviews, but my move looked professional and went well. Perhaps I just got lucky, but mine was a plesent experience with them.

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