Travelocity Complaint - Thanks for the Horrible Experience, Travelocity.
My boyfriend and I had planned to run a race in Valle Crucis, NC and then stay in nearby Blowing Rock, NC post-race. Upon our arrival at the hotel, I was told by the front desk clerk that there was no record of my reservation (other than the printed confirmation I had placed in front of her). They, of course, had no vacancies, nor did their sister hotels... so she could do nothing and recommended I call Travelocity and take it up with them. She also said that they have had numerous problems with Travelocity not sending them confirmations of bookings.
So, I immediately call Travelocity and get a barely-English-speaking "customer service" representative After explaining the situation, he put me on hold to call the hotel. He's back on the line and apologizes and confirms that it is Travelocity's fault, that they failed to send the hotel the confirmation for my reservation. He says he'll credit my account for the amount, and will book me a new hotel and charge me that new amount. I protested immediately, realizing that there's no way he's going to find another booking for the "deal" rate I had received. I told him that Travelocity could keep my $79.66, and could find me a hotel for the night, and that if there was a difference, Travelocity should cover that themselves. The jerk actually laughed at me and said that would not be possible, at which point my red hair caught fire and I became irate, demanding to speak with his superior immediately. He finally agreed to leave the current charge on my card, and to book me another hotel at Travelocity's expense. He puts me on hold, again, and comes back with a hotel that's 30 minutes from where we are supposed to be staying. After assaulting him with another barrage of curse words, and giving him a very nearby city to check, he finally came back with an acceptable location/hotel for us to stay in. So, we finally checked into the replacement hotel around 4:30 that afternoon. Travelocity did, in fact, pay for the room... but I will be checking my card statement to see if they charge me any miscellaneous fees related to their screw up. Their guarantee is a LOAD OF CRAP, unless you whine until they just can't take it. Their "customer service" is LAUGHABLE. I will never book through them again!