Maumelle Comfort Suites Hotel Complaint - Never Stay Here - Rooms totaling 19 nights for Wedding Guests & Family
Resolution Update on 09/06/2009:
We spent $~1500, and were offered $75 to resolve this horrible stay as conveyed by our family, and then personally verified with pics to reflect the severity of the filth.
14322 FRONTIER DRIVE, MAUMELLE, ARKANSAS -- 1)Rooms not cleaned. we have pics..
2)Smelled of smoke, though labeled Non-Smoking
3)No fresh towels
4)No fresh linens for a week
5)Shampoo/ Soap not replaced
6)Mold in shower
8)Lights burned out, not replaced, fixtures dirty
9)Old dirty carpet rolled up outside room for entire length of stay
10)Attendants rarely at front desk, or at phone
11)GM said he would call us back twice, but never did, instead insulting us saying our family could stay elsewhere if they were dis-satisfied.
12)Keys didn't work repeatedly
13)Staff fired, but problems unresolved.