Maumelle Comfort Suites Hotel Complaint - Never Stay Here - Rooms totaling 19 nights for Wedding Guests & Family

Review by Dis-appointed on 2009-09-06
Resolution Update on 09/06/2009:
We spent $~1500, and were offered $75 to resolve this horrible stay as conveyed by our family, and then personally verified with pics to reflect the severity of the filth.
14322 FRONTIER DRIVE, MAUMELLE, ARKANSAS -- 1)Rooms not cleaned. we have pics..
2)Smelled of smoke, though labeled Non-Smoking
3)No fresh towels
4)No fresh linens for a week
5)Shampoo/ Soap not replaced
6)Mold in shower
7)Toilets filthy
8)Lights burned out, not replaced, fixtures dirty
9)Old dirty carpet rolled up outside room for entire length of stay
10)Attendants rarely at front desk, or at phone
11)GM said he would call us back twice, but never did, instead insulting us saying our family could stay elsewhere if they were dis-satisfied.
12)Keys didn't work repeatedly
13)Staff fired, but problems unresolved.

Missing lightbulb

Toilet stains

Messy floor
Comments:3 Replies - Latest reply on 2009-09-07
Posted by Johanna on 2009-09-07:
I wouldn't have stayed there. I would have complained and requested another room. If that didn't solve it, I would have canceled my reservation, disputed the charge on my CC and gone somewhere else.
Posted by Doctor Charlie on 2009-09-07:
What did you expect when they charge only $70 for a suite?
Posted by Doctor Charlie on 2009-09-07:
Sounds like a sleazy area.
I found this on the Maumelle, AK crime blotter:

Frontier Drive and Comfort Suites: On May 27, Jonathan Christian Busby, 26, of Independence was arrested for public intoxication. Bail was set at $205.

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