Nippon Kogaku. Japan. Complaint - One an Icon. Now the epitome of arrogance.
TOKYO . JAPAN. 1 -- As a professional photographer with 45 years of exclusive loyalty to Nikon and with better than $100,000 of Nikon inventory the hard case for my cherished Perspective-Control Nikkor lens, tranformed within a period of three weeks from its pristine condition into a pile of white dust. It effectively collapsed.
Never mind that it was 20 years old. One day it was just like new and the next it became a manifectation of scrumbled compressed paper. None of my other same vintage Nikon Cases remained other than thae dy theu were purchased.
I returned the product to Nikon Australia and received an arrogant email response asserting that they had no solution and pointing me toward possible aftermarket suppliers. No comment whatever on the appalling abrogation of quality.
Over many decades wince WW2 Nikon achieved its pre-eminence by impeccable engineering and supreme quality and service. My My ! How things have changed. Nikon no longer has any appreciation that the "customer is king"; regards itself as king and treats its loyal customers with contempt.
They pointed me to the third party aftermarket for a solution and I found that solution in an all-things total alternative to the rubbish which Nikon is now dishing up. Nikon Japan has recently taken over Australian marketing of its products and has dispensed with the Maxwell Photo Optical Company which arguably built the Nikon image in this country.
How utterly stupid of Nikon Australia to direct me to its competition. C. R.Kennedy Company is the longtime Pentax importer - and the ethos of Kennedy's totally eclipses the culture of Nikon Australia and is the reason why one would want to buy Pentax .. and never again Nikon.
Nikon .. if this is the way you trear your customers - then your heyday is over. If the traditional competition doesn't walk all over you - the Chinese certainly will. It is just a matter of time - and indeed I forecast a very short time. Regardless - you've just lost me .. forever.