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Satellitedirect.tv Complaint - Satellitedirect.tv is a ripoff - satisfaction guaranteed - THEIR satisfaction - software download to watch 3,500 HD channels directly on your computer
software download to watch 3,500 HD channels directly on your computer - Complaint
On August 22, 2009 I subscribed to satellitedirect. TV to be able to "watch over 3,500 HD channels on your computer". Their website promises "24/7 unlimited access" and "instant access", that after downloading their software "you are ready to enjoy over 3,500 channels worldwide".
They claim subscribers can "watch live TV" from "702 USA channels". I charged $49.95 on my VISA to download their software. I followed the user directions, but was almost immediately dissatisfied with the channel access. Very few USA channels were available, let alone the live Major League Baseball game I wished to view.
I have requested a full refund four times and have been basically told "Too bad, so sad". Here it is September 7, 2009 and I have still not received the $49.95 credit to my VISA. Their website states "Satisfaction Guaranteed". Obviously, they mean THEIR satisfaction, not the subscribers'.
They claim subscribers can "watch live TV" from "702 USA channels". I charged $49.95 on my VISA to download their software. I followed the user directions, but was almost immediately dissatisfied with the channel access. Very few USA channels were available, let alone the live Major League Baseball game I wished to view.
I have requested a full refund four times and have been basically told "Too bad, so sad". Here it is September 7, 2009 and I have still not received the $49.95 credit to my VISA. Their website states "Satisfaction Guaranteed". Obviously, they mean THEIR satisfaction, not the subscribers'.
Comments:
Posted by madconsumer on 2009-09-07:
very helpful.
Posted by brossow on 2010-04-26:
Hope you contacted your CC company and disputed the charge rather than just letting this company steal $50 from you.
Posted by Lifemates on 2010-09-13:
leaving the actual complaint aside, having access to over 3,500 HD channels on your computer can eat up a big chunk of your time. it was probably a good move to cancel such a service.
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