Carrefour Compliment - Pleasant surprise

Review by 74322 on 2009-09-07
While on the way home from work this evening, my girlfriend stopped at Carrefour on OnNut Rd to get a few items. One of the items was some baby powder that was on sale. When she was checking out, it rang up at a higher price. She mentioned it to the clerk and after it was all sorted out, she was given this item for free because it was marked wrong. I could have seen a "big sorry" and given the correct lower price but a freebie for an error is pretty nice. Well done, Carrefour!!
Comments:4 Replies - Latest reply on 2009-09-07
Posted by Anonymous on 2009-09-07:
They have Carrefour's here in Singapore. I'd never even heard of them until I moved here.

That's great that they have such a good customer service policy. More stores need to follow their lead. Thanks for the post.
Posted by Anonymous on 2009-09-07:
That is indeed great customer service.
Posted by GenuineNerd on 2009-09-07:
Where is this Carrefour located? I know that they had a few stores in the US years back, but later closed them...I think one in Philadelphia later became a Walmart Supercenter. Carrefour was probably one of the pioneers of the supercenter/hypermarket concept; Meijer and Walmart perfected it as far as the US is concerned, however, they didn't do that well in the US, mainly because some consumers weren't ready at the time to shop at a store the size of several football fields.
Posted by Anonymous on 2009-09-07:
This particular one is located on OnNut Rd near the intersection of Sukhumvit in Bangkok. I know it'll be a miracle if anyone goes there but it's such a rarity to get a freebie because of just a pricing error that I wanted to give kudos to Carrefour.

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