Babbitt Motor Werks Compliment - Good service, honest people

Review by Shevie on 2009-09-08
MESA, ARIZONA -- A mechanic in California told my wife a few years ago that her 740iL was in need of front end bushings. Over time the handling became worse with the front end shaking during breaking. We finally decided that it had to be taken care of.

Other issues with the car were the driver's door power lock would not come up all the way when the temperature was below about 80 F, the driver's sun visor was loose and would fall down into her field of view, and the passenger's seat back quit moving on one side so it would twist if you tried to adjust it.

I know just having the BMW name on the car doubles the price of everything, so I was prepared for a $2K+ bill.

Come to find out, it wasn't the control arm bushings but the tie rod and connecting rod bushings. Also the motor and transmission mounts were shot (no joke, at 173K+ miles).

The door lock actuator, however, was good. The bracket had broken and that was what was causing the binding. Instead of replacing the $300 actuator, they only had to repair the bracket which saved about $150. In truth, they could have done the bracket repair and charged us for the actuator and we would never know, but they didn't.

The visor had to be ordered from Germany (there were 87 in stock). It will be in the end of the week and Babbitt will install it for free. I know, 2 screws, big deal. But many places would have a minimum flat rate charge for that. I was going to do it myself, but what the hey?

The repairs (other than the visor) are done and the car rides and brakes smooth as silk. Even the idle is smoother (motor mounts). We are incredibly pleased with Babbitt Motor Werks.

This experience was completely opposite of the one I just had with Pep Boys (I reviewed them, too). Next time I need work on my 1996 Plymouth Voyager, I'm going to see if Babbitt will do it, or if they will recommend someone who is as good with American vehicles as they are with Beemers.

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