Kmart Complaint - Locked In - No Response
TORRINGTON, CONNECTICUT -- Approximately 4 weeks ago on a Sunday night I was shopping in my local K Mart. There are double doors to go out to the semi enclosed garden center. The doors were shut but not locked. I pushed them open went in and the door closed behind me. I looked around for awhile and then went to push the doors open. To my surprise they were locked shut. I banged on them for a few minutes to no avail-no one was around. There was no other exit. I went over to use the phone and page for someone to come to the garden department. (luckily there was an. operating phone and I knew how to use it-I had no cell phone on me). I waited a few more minutes banging still on the door-no response. I paged two more times and repeated the process. Finally after 15 minutes in there an associate comes up slowly and says what are you doing in there-and we were wondering who was paging for help. He says to me I can not open it up the alarm may go off- I said open it up now and believe me there is no alarm I have been banging on this door for 15 minutes! I went up to see the manager and the customer service person called them. The response on the phone was to her -how and why was she in there the doors were shut ? At that point I was in no mood to discuss the situation -lets see no exit fire alarm no way to get out-doors should not have locked on me -when I went out there- they should not have opened freely at all then.
I wrote to K Mart to explain the situation and to the local store-no response. I Will not shop in there again. It was a good thing I waqs not in need of medical attention or a child.