Burger King Complaint - Blatant Rudeness
BROWNSVILLE, TEXAS -- Dear Mr./Ms.
I am sorry to be informing you of such a matter but it happened and upset me greatly...
When my roommates and I were hungry that night at around 9:30 I decided to go right down the road to Burger King for everyone. I just recently moved here, Brownsville TX. , and had enjoyed the Burger Kings in VA... so why not, Chicken Fries sounded delish. The food was as always delicious (that part I complement you on) however the service down here is disgraceful.
I simply order a 9 piece Chicken Fry with Fries and a Cheese Cake. (Plus my roommates orders, 2 Angry Burger combos.) I like to think of myself as the typical nice person so I was nice lady even if she was kind of rude to me besides it was nothing I couldn’t handle maybe she was having a hard day.
I proceeded to sit against the counter and waited...and wait…and wait. Finally I glanced at my cell phone to see how long they would take. Then I noticed that they were giving people that came after me their orders and it wouldn't have bothered me (I thought their orders might be easier to make) except the ordered was almost the same thing as mine, Burgers and Chicken Fries!
Finally the woman placed the bag in front of me I said thank you and looked at my cell phone… 15 minutes had past but I shrugged it off and glanced inside the bag, as always, and saw Chicken Fries, Fries, and a Burger on top. I was rather hungry and didn’t go all the way through the bag, I hadn’t eaten since breakfast, and the meal looked right.
When I got home my roommates were happy and asked what took so long as they grabbed their food. Their orders were correct but when I went sat down to watch TV I had 5 Chicken Fries and no French Fries at all. I sighed thinking this woman must have had a really hard day and my roommate shared Fries with me. When I reached for my Cheese Cake I found the bag was empty! I had waited forever, half of the Chicken Fries I ordered, and didn’t have any French Fries and NOW MY CHEESE CAKE!
I went back up there to state how rude the woman was but she left the counter when I walked in and went to clean, all the while she was giving me a smirk. I ignored it and walked to the counter, how immature of her. I stood at the register and waited…and waited… and waited. NO ONE WOULD WAIT ON ME and they weren’t even busy. No one was in the restaurant except people eating. They were just standing around talking and laughing! I was so shocked!
Finally a girl came up to me, she was a cook from the back, and looked down at the counter and asked what I would like in a quiet voice. She seemed to know her fellow employees were being rude. I didn’t have the heart to unleash my anger toward her. I simply told her that I ordered a Cheese Cake earlier and didn’t receive it. She asked if I had gone through drive-through and I said no I was in here and had gotten it to-go. She checked my receipt and handed me a new Cheese Cake and apologized on behalf of her employees. I smiled…finally someone with some respect, and told her thank you and went to leave. Near the other door was the woman who had been so rude to me staring at me with that same smirk on her face, but by this point I didn’t even feel like taking it up with her and went towards the opposite door.
I will no longer eat there the Burger King in Brownsville… it has lost my service. I eat at Chick-fil-a, who has wonderful service and great food also. I just thought you should know how the employees treat people.
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