JourneyEd Complaint - Wish they would get their act together!!
I ordered software from JourneyEd on Sept. 1 after realizing that I had the wrong software for the class that I am in. I had used the website last semester, and did not have an issue at all. This time though, is completely different. After ordered software on the 1st of Sept. I received a confirmation email on the 2nd. That email basically said that I ordered so and so software, and paid this much for it.. blah blah blah...I then received the same exact email later that day, and then again on the 3rd. Out of curiosity, I decided to email them back and find out why they kept emailing me the same exact email. I never received a reply.. On the 6th, I finally gave them a call after realizing that I paid almost $20 for 2 shipping, and it still was not there... Apparently there was an issue with the credit card (my mom paid for it, and it was a different address). After calling up there 3 DIFFERENT TIMES, I finally got that straightened out. I then received another "confirmation email" stating the same exact thing that the other 3 said. Here it is, Sept 8th and I still do not have the software. I called up there again!!! The guy on the phone was pretty nice.. but I learned that the product is now on backorder!!! He said that their system showed that they sent out emails whenever there was an issue with my order.. which is not true.. I have every email that they sent me..
Needless to say.. if I could afford to pay actual price for this software ($1000, instead of 200) then I def. would have just so I would not have to deal with this company. Its not fair for them to be taking advantage of students the way that they are.
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