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JourneyEd Complaint - Wish they would get their act together!! - Photoshop CS4
Photoshop CS4 - Complaint
I ordered software from JourneyEd on Sept. 1 after realizing that I had the wrong software for the class that I am in. I had used the website last semester, and did not have an issue at all. This time though, is completely different. After ordered software on the 1st of Sept. I received a confirmation email on the 2nd. That email basically said that I ordered so and so software, and paid this much for it.. blah blah blah...I then received the same exact email later that day, and then again on the 3rd. Out of curiosity, I decided to email them back and find out why they kept emailing me the same exact email. I never received a reply.. On the 6th, I finally gave them a call after realizing that I paid almost $20 for 2 shipping, and it still was not there... Apparently there was an issue with the credit card (my mom paid for it, and it was a different address). After calling up there 3 DIFFERENT TIMES, I finally got that straightened out. I then received another "confirmation email" stating the same exact thing that the other 3 said. Here it is, Sept 8th and I still do not have the software. I called up there again!!! The guy on the phone was pretty nice.. but I learned that the product is now on backorder!!! He said that their system showed that they sent out emails whenever there was an issue with my order.. which is not true.. I have every email that they sent me..
Needless to say.. if I could afford to pay actual price for this software ($1000, instead of 200) then I def. would have just so I would not have to deal with this company. Its not fair for them to be taking advantage of students the way that they are.
Needless to say.. if I could afford to pay actual price for this software ($1000, instead of 200) then I def. would have just so I would not have to deal with this company. Its not fair for them to be taking advantage of students the way that they are.
Comments:
Posted by Eloise on 2009-09-08:
Your order was not processed until the sixth when the card holder information was resolved. You haven't been taken advantage of, you didn't provide the correct information.
Posted by HatesJourneyEd on 2009-09-08:
Maybe I should have gone into more detail.. FIRST OF ALL.. they never informed that there was an issue with the card or the address... I had to find that out because I called them.. AND THEN they still failed to contact me to inform me that the order is now on backorder.. I found that out because I CALLED them again.. from the other reviews, it appears that I am not the only one having issues..
*AlleyS~ I didnt have a problem with them last semester, just this semester
*AlleyS~ I didnt have a problem with them last semester, just this semester
Posted by PepperElf on 2009-09-08:
i don't suppose it was in your spam by accident?
Posted by Eloise on 2009-09-09:
Good point, PepperElf.
Posted by HatesJourneyEd on 2009-09-09:
oh no.. lol I searched my email like crazy trying to find the emails that they said they sent.. He had records stating that they sent me emails, and all the emails that I got matched up with the records that he had, BUT the emails did not state what he was saying that they should have stated (ie. problem with the order, or product on backorder). All my emails said that I had ordered the product and that is it
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