Select Comfort Complaint - Select Comfort - Select Comfort 5000

Select Comfort 5000 - Complaint

Review by kraftyk on 2009-09-08

I have to agree with most of the reviews here. Several years ago, my father and I both purchased the 5000 series beds. We both sleep alone and never mentioned that we could select the single chamber instead of the dual chamber beds. The commercials show couples cuddled in the middle, you can't do that. If someone is on the air chamber that pushes the air out and makes the sides harder and what is the point of "selecting a number". If you lay in the middle of the air chamber you are okay. I also made several phone calls and they just kept sending more form to try to correct the problem.

Also, if you purchases something say bedding they say you have a 30 day trial, this also isn't totally true. You can get a store credit to be used within maybe 30 days. You don't get your money back. If you purchase a bed and don't want it you have to pay the like $200 return shipping. When they set up my dad's bed they cut a hole too big and now his bed slides all over the frame.

I would rethink my purchase and yes the customer service leaves a lot to be desire. I am shocked by their business practices.