Kia Motors Complaint - 2002 Kia Rio
We purchased this new car from Weston Kia in Gresham Oregon for the gas mileage, we had the 30,000 mile service completed at about 33,000 and planned on having the 60,000 miles service completed by 65,000 however the timing belt broke and took out the motor, (this is a very common problem with Kia motors) Weston worked with Kia and agreed to order a new motor and provided us with a free rental car, if we agree to pay for the 60,000 mile service which of course we did, this ordeal took 11 weeks. They provided us with no extended warranty on the new motor beyond the 100,000 on the original car. We had the 90,000 service completed by Weston and also had a new timing belt put on before the 60,000 miles service on the new engine. 40,000 miles later the timing belt broke again and took out the whole engine, of course we have 170,000 miles on the car not but only 105,000 on the new motor and only 40,000 on the new timing belt that should have at least lasted 60,000 miles. We took it to Weston and they told us we needed a new engine $3,000.00 or they could get us a used one with a 6 month warranty, so we filed a complaint with Kia consumer and worked with them for 2 weeks only for them to come back and say that they will not do anything and that they really only warranty the timing belts for 12 months. BEWARE do not buy a Kia unless you plan on putting a timing belt on it every 12, 000 miles. We are so disappointed with this company we could and would not recommend them to anyone, if only one person does not buy a Kia because of this review I will be happy.
More Reviews on Kia Motors: