Virgin Mobile Complaint - Virgin Mobile Charges Credit Card On Cancelled Phone Account 3 Months Later
I cancelled a cell phone account my daughter would no longer be using in March. I notice on my bank statement at the end of July that they charged my credit card in June and July. They refuse to give a refund, have added fake text usage and cell phone usage the day I complained on the account that suddenly became active 3 months after it was cancelled. They say it is now my fault. It is impossible to understand anyone I talked to and impossible to complain to someone face to face since there are no retail centers in the United States that I'm aware of. To make me even more suspicious, on the cell phone I have kept active, they take 15 cents out every single day at 3:15 A.M. I wonder where all that money goes?
Imagine that multiplied by millions of customers. I wish I was that wealthy. I have no idea what to do at this point.