Alienware Complaint - No Customer Service, Broken Promises
MIAMI, FLORIDA -- Alienware Customer Service is a joke... nothing but lies, guesses, and broken promises:
Order for Area-51 M15X laptop placed 5/27/09 showed schedule to ship 6/1.
Immediately rescheduled to 6/3 as soon as the order was accepted.
Actually shipped 6/8/09.
After reloading operating system 3 times and hourly reboots, internet connection problems, etc. Alienware finally authorized the return on 8/12/09. They advised it would take them up to 2 weeks to fix and return the unit.
On 9/8/09 they said the unit has been rebuilt twice yet they do not know when it can be expected to ship.
They can not provide status.
They can not transfer me to someone that can help.
They can not refund my money.
On 9/10/09 they said they would refund my money but on 9/11 they said no but would upgrade the memory, expedite the repair, ship by 2day service and extend the warranty for 90 more days (even though the unit was not available to use for over 3 1/2 months).
On 9/25/09 the unit was finally delivered to the correct address.
On a positive note, when I asked the customer service agent if he wanted negative things to be said about Alienware he responded "of course not" yet he was not interested in doing anything to improve the situation.
I spent $1,502.58 over 3-1/2 months ago and finally got a laptop to use but Alienware never fulfilled any of their promises, including the upgraded memory nor the extended warranty!
Worse, they allowed me to believe for a while that I was actually getting a refund while they strung me out and lied to me some more.