Holiday Inn Sunspree Resort Orlando Fl. Complaint - Holiday Inn SUNSPREE RESORT ORLANDO Poor customer service
ORLANDO, FLORIDA -- I made a reservation with this hotel which later I cancelled due to unbelievably rude and ignorant customer service. I spoke to a total of four people that work for this hotel and one of which who was pleasant and made my reservation for me. HOWEVER, another who talked with me briefly but wasn't trying to be very helpful. One person was down right rude and unaccommodating. This person was supposed to be their concierge service... they WEREN'T doing a very good job, to put it lightly. She displayed no knowledge of what her hotel offers and seemed to be completely clueless of what SHOULD be expected of her in her position. She talked down to me, interrupted me, and did not answer any of my legitimate questions. This person is in a sense, robbing her company by not communicating with potential customers in a professional, appropriate manner. So, moving on, I called customer relations to inform them of what had taken place. That person(the fourth individual) had ask me if the concierge I had talked to previously, knew I already had a reservation! Does it matter?? Reservation or no reservation, she treated me terrible. Apparently she doesn't know that without customers she wouldn't be getting a paycheck. This Resort might profit MORE if they would hire better help, like individuals who would appreciate their position and actually fullfill it. While they may have just a few "sour" employees it doesn't reflect good on them. To the people with authority at Holiday Inn I would suggest you hire more professional individuals who will work hard for your company instead of driving potential customers away. Bottom line here is CUSTOMERS should feel WELCOMED and treated with respect. Employees should be hospitable and informative. Unfortunately I did not have that experience with this particular resort.