Polaroid Complaint - Lack of Support - Polaroid 40" LCD

Review by poloroid on 2009-09-09
Both HDMI ports on the TV are not working. Contacted Tech support who wanted to walk me through the same steps I have already taken prior to calling them ie reset settings, try different devices before we could even go on. Unfortunately I was not in front of the TV so I could not perform the same steps again with them over the phone so they refused to go any further. I advised the guy I am an electrical engineer and that I have done everything but hook up an Oscope to the device (which the technical expert on the phone did not know what it was)we finally pressed on. I advised I do not have a receipt however I have proof of purchase from my AMEX statement and the paperwork from the television showing proof the TV was purchased in December so it should still be under warranty. Tried to explain that AMEX statements online are pretty detailed but the customer service/technical expert couldn't comprehend or process what I was saying through their heads. They only want the store receipt which is from Circuit City, unfortunately they are no longer in business. My fault for losing the original store receipt however I went above and beyond to get the statement from American Express which has a description of the TV, model of TV, the price I paid, everything but a picture of me walking out of the store carrying the television.
It kills me that lack of support and common sense thinking is going out of whack in our generation.

Maybe I should fax that statement in and cross out American express and write circuit city....in crayon of course so they can understand.
When will people get the concept that customer service is key to keeping repeat customers....DON"T BUY THEIR PRODUCTS!

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