USA WALLPAPER Complaint - OMG!! Please don't order from this company
TOLETO, OHIO -- OMG, If I had of done more research on this company, I would have never ordered anything. I ordered wallpaper and boarders on July 5th, my invoice total was 196.00. They debited my checking account 238.00. I received an email from them a couple of days later stating that all of my wallpaper selections and boarders were on back order. After thinking about it for a couple of days, I decided to paint instead and called and cancelled the order. No problem, or at least that's what I thought, they told me I should see a credit to my account in one to two billing cycles. Well, how long is that? I was told that it would be a month or two, I told customer representative that your refund policy states 30 days. She then back peddled and said that's correct. Well on the 30th day, I get an email with a sob story stating that they company is going through a financial crisis because of the economy and everyone cancelling their orders because their vendors have all paper on back order. No mention of when I may expect my refund. OK, I'm in my third month of waiting for my refund and several emails stating that all my information has been given to their accounting department. I keep trying to call but always get a busy signal. I filed a complaint with the BBB but USA Wallpaper has yet to respond. I went back to the BBB website to get update on complaint and looked more into the USA Wallpaper complaints, come to find out they have over 800 complaints about them. My question is why are the still in business? Why are they still allowed to steal peoples hard earned money. In this day and time I can't afford for someone to rip me off. I would love to take them to small caims court but can't afford it. What are we all supposed to do, just forget about it and let them keep our money? This is crazy, I've never dealt with anything like this before. My other question is, how do they get to debit your account as soon as you purchase, other online sites I've ordered from, debit once product is shipped. This is a scam company, please beware, don't make the same mistake I did!!